Your temporary password will be sent to the email address on file. The password will only be valid for 30 minutes. If you do not receive your password within five minutes, contact Customer Service. Passwords must be 8-12 characters and a combination of numbers and letters containing at least 1 letter and 1 number. Note: Clients with CPF, type in the last 4 without considering the last 2 digits. Example: CPF 123.456.789-00, type in "6789".